Communication - Connect Through Conversations

Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations.
In Communication: Connect Through Conversations, you will recognize that you can enhance your emotional intelligence by balancing “heart” and “head” in your tough conversations. You can address the heart by considering and responding to others’ feelings; you can engage the head by guiding conversations toward the desired business outcomes.