Resolving Workplace Conflict

Today’s complex workplace dynamics and fierce global competition force organizations to continually ramp up productivity, improve quality, shorten cycle times and reduce costs.  An unfortunate, but natural, by-product is workplace conflict.  Such pressures inevitably cause people with different personalities, communication styles, priorities, and values to have differences with one another.

Appying the concepts/skills learned in this course will enable you to:

• Reduce the damaging effects of workplace conflict.
• Effectively reduce workplace conflict and enhance productivity, efficiency, and more.
• Help others take responsibility for resolving their own conflicts.
• Promote a culture of trust and mutual respect within your work group.
• Build an innovative and collaborative work environment.